Refund policy

Refund & Exchange Policy

Due to the professional and consumable nature of our products, all sales are final.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 10 days of delivery with photos of the product and packaging.

Exchange Eligibility
Unused and unopened products may qualify for exchange only within 10 days of delivery. Products must remain in original packaging.

International Orders
All international orders are final sale and are not eligible for returns or exchanges.

Professional Use Notice
Keratin treatments are intended for professional use. Improper application may affect results.